FAQ

Ordering Information

How can I contact you?

We are so much more than just an online store, we are here to help!

Please contact us via email, phone or live chat and one of our representatives will be happy to help you. If you would prefer for us to contact you please fill in our contact form or email us your details and we will contact you via your preferred method.

Tel: 03300 101490

Email: sales@technimeasure.co.uk

 

How can I pay for my order?

All orders can be paid for by credit or debit card. These are processed through our secure payment gateway.

If you would like to pay via bank transfer or set up an account with Techni Measure please contact us via email or phone and we will be more than happy to help.

Tel: 03300 101490

Email: sales@technimeasure.co.uk

Can I ship my order to an alternative address?

We can ship to an alternative address such as a work place, lab or other location. However, for security reasons these orders may be subject to additional checks. Please ensure your billing details match those on your card.

Tel: 03300 101490

Email: sales@technimeasure.co.uk

Can I use a company Purchase Order?

Unfortunately we cannot offer this service through our online store at present. We will be happy to help and you can place your company purchase order with payment by card, proforma or on account. Please contact us to discuss your requirements.

Tel: 03300 101490

Email: sales@technimeasure.co.uk

Can I open a credit account?

We offer credit facilities for our customers, subject to banking and trade reference checks – please request an application form. This facility is not available through our online store. Please contact us to discuss your requirements.

Tel: 03300 101490

Email: sales@technimeasure.co.uk

How will you use my personal information?

All of your personal information is securely stored and will not be shared with any third party. We may contact you at a later date to follow up on your purchase.

We are fully compliant with the Payment Card Industry Data Security Standards (PCI DSS). Credit card information is securely transmitted to our payment processing partner, Stripe, who are certified to PCI Service Provider Level 1. No credit card information is stored or even seen by our systems during the checkout process.

Is my data secure?

All your personal information is securely stored and will not be shared with any third party.

Our store uses SSL security to ensure data is securely transmitted to us and our servers are based at a secure UK based data centre.

We are fully compliant with the Payment Card Industry Data Security Standards (PCI DSS). Credit card information is securely transmitted to our payment processing partner, Stripe, who are certified to PCI Service Provider Level 1. No credit card information is stored or even seen by our systems during the checkout process.

How will you deliver my order?

We offer fully tracked & signed for delivery via DPD Local couriers and occasionally use UPS & DHL

All orders placed before 2pm will be dispatched the same day (excludes weekends and bank holidays) and are usually delivered on the next working day (some post codes may take 2 working days). We also offer the option to upgrade your delivery to a before 12pm or even a Saturday delivery if required.

You will be notified by email with tracking information as soon as your order is dispatched and you will receive notification of a 1 hour delivery time slot on the day of delivery (when delivered by DPD Local)

A signature will be required on receipt of the delivery.

How much is delivery?

Orders over £50+VAT include free tracked courier delivery. Orders under this value incur a £6.00+VAT delivery charge.

We also offer AM delivery and Saturday delivery options. All prices are calculated at checkout.

Delivery is made by Interlink Express couriers who offer a fully tracked service with a 1 hour time slot given on the day of delivery, a signature will be required.

Returns

If you wish to return an item you must first contact us to request an RMA.

Please call us on 03300 101490 or email sales@technimeasure.co.uk

Can you ship my order to another Country

Unfortunately on our e-store we are unable to accept orders from outside of the United Kingdom.

We are able to accept orders from Ireland and payment in EUR, and for certain products we are also able to accept orders from within the EU – please contact us with your requirements:
Tel: 03300 101490

Email: sales@technimeasure.co.uk

I can’t find the product I need

Our online store includes only a small selection of our available product range. If you cannot find what you are looking for please contact us and we will be happy to help you.

Techni Measure hold a large range of products in UK stock for fast delivery and we have regular deliveries from our suppliers across the globe to be able to support your requirements.

Tel: 03300 101490

Email: sales@technimeasure.co.uk

Will I receive a VAT invoice

A hard copy VAT invoice will be included with all deliveries and a soft copy is available on request.

 

Technical Queries

I need help on selecting the appropriate product, who can I ask for help?

Please contact us via email. phone or live chat and one of our sales engineers can discuss your application and help select the correct products for you.

The selection of products available in our online store is only a small sample of those available. We have over 1000 different types of strain gauge and a catalogue of many thousand different sensors to suit your application.

Talk to one of our experienced Technical Sales Engineers for more information.

What accessories and adhesive do I need for my strain gauges?

We offer our Introduction to Strain Gauging on our website and available to download as PDF

Further information on our range of strain gauges, accessories and adhesives is available at www.technimeasure.co.uk/strain/

For further help and advice please contact us to speak to one of our Technical Sales Engineers.

I need something that isn’t available on your site, can you help?

Our online store only offers a small number of items from our full range. We can offer over 1000 different types of strain gauges alone and carry over 300 different types in stock at any time. We also offer a huge range of sensors for many applications. Details of the areas covered can be found at www.technimeasure.co.uk

For further information please contact us and one of our Technical Sales Engineers would be happy to discuss your application and how we can help.